You can return any unused or non installed item up to 14 days after purchase

Simply Email us or fill out the contact form below to arrange this process

Once we have your request, we will send on the returns information to you along with any Returns number.

PLEASE NOTE NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR CONSENT AND WILL NOT BE ACCEPTED AT GOODS INWARDS

We would recommend that any items to be returned are sent by a recorded method of Postage (Recorded Delivery) so that it can be tracked. We will not accept any responsibility for items lost in return to ourselves.

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ITEMS RETURNED UNDER WARRANTY

The process is the same here. In all cases we need the item back into us to inspect the reason of failure under warranty before we can send a new replacement to you. In every case this is treated with urgency with minimal turn around time

Please note that all parts purchased at this shower parts and spares website are supplied with a 12 Month Warranty from the date of purchase. This does not effect your Statutory rights.

Any product supplied by us that’s found to be defective within the 12 month period and subject to acceptable usage, will be replaced free of charge, excluding postage charges.

In the event of a claim under the 12 Month Warranty, proof of purchase with your original receipt will be required as well as return of the item.

This shower parts warranty does not cover light bulbs or LED’s, or any other product that has an expected life cycle, unless found to be faulty within 48 hours of purchase .